Debt recovery

1. Is it always worth pursuing overdue debts?
2. How can I recover debts without alienating valued customers?
3. Should I be prepared to compromise?
4. What key factors determine how strong my negotiating position is?
5. Can I charge interest on overdue debts?
6. When should I use a solicitor?
7. What other third parties collect debts?
8. Will using a solicitor (or another third party) alienate my customers?
9. How much does a solicitor charge?
10. How can I find a suitable solicitor (or debt collection agency)?
11. What alternatives do I have before taking legal action?
12. How do I start taking legal action?
13. What evidence of the debt do I need to have?
14. What should I do if the customer claims I have not fulfilled the contract?
15. Does it matter whether the customer is an individual, a small business, a larger company or a public sector organisation?
16. What legal options do I have?
17. Do I need a solicitor for a court case?
18. How difficult, expensive and time-consuming is the small claims procedure?
19. How long is a 'fast track' or 'multi-track' court case likely to take and how much might it cost?
20. How should I prepare for a court case?
21. Does winning a court case guarantee payment?
22. What are my options for 'enforcing judgment'?