Resolving commercial disputes

• Review what was agreed, and how clear the agreement was.
• Clarify how the other party has failed to live up to the agreement; consider to what extent you may have contributed.
• Assess the loss you have suffered as a result; consider any loss they may claim to have suffered.
• Collate evidence (eg written contracts, correspondence and witness statements).
• Try to negotiate an amicable resolution; keep evidence of negotiations including copies of letters and notes on conversations.
• Assess the other party's ability to pay, for example by running a credit check (including records of outstanding county court judgments).
• Take legal advice unless the dispute is straightforward, represents a relatively small amount and runs no risk of a significant counterclaim.
• Assess whether you have a strong case - how clear the legal position and evidence are - and the risks of a counterclaim or losing in court.
• Clarify the costs and timescales involved in taking the recommended form of legal action; decide whether it is worth pursuing.
• Consider how far you are prepared to compromise either by accepting stage payments or partial payment for a quick resolution.
• Either abandon the claim, or inform the other party in writing of your intention to take legal action; follow the appropriate procedure.
• Track progress and legal costs as the case proceeds.
• Continue to be prepared to compromise; accept any reasonable offer to avoid further delays and disruption and the risk of court action.
• After a successful court case, be prepared to enforce judgment to obtain payment.

Cardinal Rules

Do:

• try to negotiate an amicable resolution
• assess whether you have a strong case
• decide whether you need legal advice
• be prepared for a protracted and costly process if you pursue legal action
• accept a reasonable offer rather than going to court

Don't

• waste time and money pursuing someone who cannot pay
• refuse to compromise
• ignore the risks of losing any legal action